This order web shop (www.freedrum.rocks/order) is operated and maintained by Freedrum Studio AB. You are bound by these "Terms of Service" by viewing or placing an order through this order webshop. Throughout the site, the terms “we”, “us” and “our” refer to Freedrum Studio AB.
We reserve the right to change these terms of service. We will do our best to notify you with changes if you have provided your email address.
Freedrum Studio AB is registered in Sweden and operates out of Malmö, Sweden. Our main trading address is Södra Förstadsgatan 1, 211 43 Malmö, Sweden.
By providing us with your email address you agree that it will be our method of communication. We will not sell or disclose your personal information to an external parties without your permission. Please see our Privacy Notice for more information. (Updated to comply with GDPR)
We do our best to provide clear and accurate information about our products. However, we can also make mistakes. We are not held liable for any errors in advertising. If you notice any incorrect information, please contact email@example.com.
Currency will default to the billing information address added at checkout. Please check your information before placing your order. If you need support please contact us at firstname.lastname@example.org
DELAYS IN SHIPPING DATE
We are working as hard as we can to deliver your Freedrum product by our advertised shipping date but it is still possible that some delays may occur. You are welcome to request a full refund at anytime before your product is shipped by contacting email@example.com.
Any import fees or applicable taxes are to be paid by the customer.
You are welcome to request a full refund at anytime before your product is shipped by contacting firstname.lastname@example.org.
Once your order is delivered and we have not succeeded in making a product that you love, you are welcome to return a Freedrum order placed through www.freedrum.rocks within 14 days of receiving your order.
We will only process returns if an agreement has been made with us. You are able to request a refund by contacting email@example.com.
Items returned must be sent from the country delivered to and not from a different location. A return will not be processed if sent using an outside delivery service from DHL or FedEx. We do not accept deliveries using other services as we can be charged fees for import/export to Sweden.
All items must be returned in original condition and packaging. We reserve the right to refuse an exchange or refund if goods are returned incomplete or are damaged.
Refunds will be made to the original buyer’s credit card or Paypal account within 14 days from date of return.
We ship and accept returns using DHL. You must use an official return label for the return to be sent back to us. That way you will not be charged for the return. Please contact firstname.lastname@example.org for the proper labels and return instructions.
Please note that you are responsible for any charges related to a return and all return shipping or handling fees are non-refundable if a alternate service is used instead of DHL.
Refunds to expired or canceled cards are handled by your card issuer and, in most cases, credited to your replacement card. If no replacement exists, the card issuer usually delivers the refund to you using an alternate method (e.g., check or bank account deposit). In rare cases, a refund back to a card may fail.
We offer a 12 month manufacturers guarantee on our products. We agree during this period to offer support and repairs if you experience any defects during regular use or manufacturing quality.
Please contact email@example.com with any queries or concerns you may have.
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