Updated for GDPR compliance
What we need
Freedrum is a Controller of the personal data you (data subject) provide us. We collect the following types of personal data from you:
Visitors to our website:
All data collected is anonymous.
Sensorware & Freedrum App:
All data is collected anonymously but you may be asked to provide data, which is not considered personal data, such as:
- Device Identifier
- Firmware Version
- Bluetooth Address
Please note, all devices that are using Freedrum use Bluetooth Low Energy (BLE). Scanning bluetooth connections will only work if location services are enabled on the device. As stated above, we do not collect or store any location data of our users.
Customers to our webshop:
- First and last name
- Phone number
- Address(es) for shipping and billing
In order for customers using email, Kickstarter and/or social media channels to receive support, they may need to provide personal data through these outlets to reference their order.
Subscribers to our newsletter:
Why we need it
We need your personal data in order to provide you with the following services:
- Customer service/support
- Shipping of our product
- Billing for our product
What we do with it
Your personal data is processed at Freedrum’s office located in Malmö, Sweden. Hosting and storage of your data is as described below:
With regards to purchases, your information is collected through our website, which is hosted by WordPress/WooCommerce. Our suppliers, UBQ use WooCommerce to process your order and generate a DHL waybill. No third party providers have access to your data, unless specifically required by law.
How long we keep it
We keep your documents for 5 years according to our Data Retention Policy. After this period, your personal data will be irreversibly destroyed. Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information. Please see our Data Retention Policy for more information on our personal data retention schedule.
What are your rights?
Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted. Please contact us at email@example.com for our Data Subject Access Request Form.
In the event that you wish to complain about how we have handled your personal data, please contact firstname.lastname@example.org. Our team will then look into your complaint and work with you to resolve the matter.
If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Data Protection Authority and file a complaint with them.
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