Already received your Freedrum and having questions? See our setup page and read about Troubleshooting and Frequently Asked Questions.


When will I receive my Freedrum? 

After our successful Kickstarter launch we have been preparing and executing our manufacturing of Freedrum. This is a long process that we have spent a lot of time and attention on to provide you with the best virtual drumkit possible. Shipping began early September and will continue through out the month.

 

Can I get a refund?

You can request a full refund anytime before the shipment is sent in September 2017. Please refer to our return policy for a full explanation of the terms.

 

How do I get foot units?

The Freedrum sensors can fit your drumsticks and feet. Purchase the "Sticks and Feet" Freedrum option that includes four sensors for your sticks and feet.

 

Will there be customs fees?

We unfortunately cannot control the charges in importing products in your country as this is decided by your government. There should be no fees to the EU and no fees to the US. 

 

What app do I need for Freedrum?

We recommend using Garageband on iOS. Freedrum uses MIDI to work with the vast majority of music software. Get a full list of tested apps here.

 

Does Freedrum work on iOS?

Yes! We support iPhone 5 (and later) and iPad Air (and later) running iOS 9.3.5 and above. Get a full list of tested apps here.

 

Does Freedrum work on Android?

Yes! We support Android devices running Android 6 and above with BluetoothLE and Midi over Bluetooth. Some older Android devices can experience latency over Bluetooth. Get a full list of tested apps here.

 

Does Freedrum work on macOS?

Yes! We support macOS devices 2011 and newer. Get a full list of tested apps here.

 

Does Freedrum work on Windows?

Windows is something we will be developing our own plugin for - Microsoft Bluetooth support is close to none at the moment. We will be making our release roadmap public this month (September) to show what we are working on and when it will be delivered.

 

What do you have for hackers and tinkerers? 

Not very much yet, but if you're adventurous you can setup Freedrum sensors using MIDI!

 

Can I open the Hi Hat with Freedrum?

Yes. With Freedrum you open the Hi Hat with a twist gesture on the stick, while hitting the Hi Hat. Have a look at step 8 in our setup page here.

 

Can I move the drum positions of the virtual drumkit?

Not at the moment. But this is something that we really like and want to do. 
We will continuously keep updating the firmware through our Sensorware app to add more cool features. 

 

Do we ship to your country?

Yes. We ship worldwide.

 

Can I play music in the background while I use Freedrum?

Yes. You can play music on Spotify, Apple Music, Tidal and other services in the background while drumming. In Garageband for example, go to ''Advanced'' settings and select ''Run in background'' and also ''Use with music apps'' to enable this.

 

How do I get in touch with you?

Feel free to send any questions you may have to support@freedrum.rocks