Delivery Times

Delivery times are 2-3 business days and 3-5 business days depending on your region.

For our European customers:

Shipping fee is only charged if you pick the Express shipping option. Refunds on orders only apply to the kit and or kits you order and not the shipping payment made.


Refund Policy

Once your order is delivered and we have not succeeded in making a product that you love, you are welcome to return a Freedrum order placed through www.freedrum.rocks or shop.freedrum.rocks within 14 days of receiving your order.
 
We will only process returns if an agreement has been made with us. You are able to request a refund by contacting support@freedrum.rocks.

Items returned must be sent from the country delivered to and not from a different location. A return will not be processed if sent using a outside delivery service from DHL. We do not accept deliveries using other services as we can be charged fees for import/export to Sweden.
 
All items must be returned in original condition and packaging. We reserve the right to refuse an exchange or refund if goods are returned incomplete or are damaged.
 
Refunds will be made to the original buyer’s credit card or Paypal account within 14 days from date of return.

We ship and accept returns using DHL. You must use a official return label for the return to be sent back to us. That way you will not be charged for the return. Please contact support@freedrum.rocks for the proper labels and return instructions.

Please note that you are responsible for any charges related to a return and all return shipping or handling fees are non-refundable if a alternate service is used instead of DHL.



Purchase Additional Sensors or Kits

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Detail 1

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