Already received your Freedrum and having questions? See our setup page and read about Troubleshooting and Frequently Asked Questions.
When will I receive my Freedrum?
Orders are shipping daily!
Delivery times are 2-3 business days and 3-5 business days depending on your region.
For our European customers:
Shipping fee is only charged if you pick the Express shipping option. Refunds on orders only apply to the kit and or kits you order and not the shipping payment made.
Can I get a refund?
You can request a full refund anytime before the shipment. Please refer to our return policy for a full explanation of the terms.
We have a 14 day return policy with a 1 year warranty.
How do I get foot units?
The Freedrum sensors can fit your drumsticks and feet. Purchase the "Complete Kit" Freedrum option that includes four sensors for your sticks and feet.
If you ordered the Starter Kit and are looking to order 2 more sensors contact us at email@example.com for more information.
Will there be customs fees?
We unfortunately cannot control the charges in importing products in your country as this is decided by your government. There should be no fees to the EU and no fees to the US.
What app do I need for Freedrum?
You need two apps to use the Freedrum sensors properly. Sensorware for updates and configuration. Freedrum to play with a full 3D drum kit.
Freedrum Sensors use MIDI over Bluetooth to work with the vast majority of music software other than our own personal app
Do the Freedrum sensors work with iOS?
Yes! We support devices able to run iOS 11 and above.
Does Freedrum work on Android?
Freedrum supports Android!
You can download our Freedrum App (Beta) for Android right now!
Freedrum (Beta) | Google Play Store
Do the Freedrum sensors work on macOS?
Yes! We support macOS devices 2012 and newer running MacOS 10.10 and above.
Does Freedrum work on Windows?
Yes! You can now configure your sensors for playing on Windows. You need Windows 10 Anniversary edition or a newer version of the OS for it to work.
What do you have for hackers and tinkerers?
Not very much yet, but if you're adventurous you can setup Freedrum sensors using MIDI!
Can I open the Hi Hat with Freedrum?
Yes. With Freedrum you open the Hi Hat with a twist gesture on the stick, while hitting the Hi Hat. Have a look at step 8 in our setup page here.
We have released a new app called Freedrum on iOS and MacOS that has the open hi-hat with your foot sensor. You need V7 firmware or above for it to work.
Can I move the drum positions of the virtual drumkit?
Not at the moment. But this is something that we really like and want to do.
We will continuously keep updating the firmware through our Sensorware app to add more cool features.
Do we ship to your country?
We deliver to North America and Europe and many other countries. Full list coming soon. Be aware of customs fees to your country.
Can I play music in the background while I use Freedrum?
Yes. You can play music on Spotify, Apple Music, Tidal and other services in the background while drumming. In Garageband for example, go to ''Advanced'' settings and select ''Run in background'' and also ''Use with music apps'' to enable this.
How do I get in touch with you?
Feel free to send any questions you may have to firstname.lastname@example.org