Already received your Freedrum and having questions? See our setup page and read about Troubleshooting and Frequently Asked Questions.

What is your Shipping policy?

We only ship on business days mon-fri.

USA & Europe Orders: Orders have to be placed by 12pm CET to be shipped same day. We ship on business days Monday - Friday.

International Orders: Orders have to be placed by 12pm CET to be shipped same day. We ship on business days Monday - Friday.

For our European customers:

Shipping fee is only charged if you pick the Express shipping option. Refunds on orders only apply to the kit and or kits you order and not the shipping payment made.

 

What is your return policy?

You can request a full refund anytime before the shipment. Please refer to our return policy for a full explanation of the terms.

We have a 14 day return policy with a 1 year warranty. 

How do I get foot sensors?

The Freedrum sensors can fit your drumsticks and feet. Purchase the Complete Kit option that includes four sensors. 2 sensors for your sticks and 2 for your feet.

If you ordered the Starter Kit and are looking to order 2 more sensors contact us at hello@freedrum.rocks for more information. You can order an additional Starter Kit as well.

How do I configure a sensor to be a foot sensor? 

You can read more about this in the setup process here.

Will there be customs fees?

We unfortunately cannot control the charges in importing products in your country as this is decided by your government. There should be no fees to the EU and no fees to the US.

What app do I need for Freedrum? 

You need two apps to use the Freedrum sensors properly. Sensorware for updates and configuration. Freedrum is used to play with a full 3D drum kit.

Freedrum Sensors use MIDI over Bluetooth to work with the vast majority of music software other than our own personal app

Apps to download:

Freedrum iOS | macOS | Android

Garageband iOS | macOS 

To Configure:

Sensorware iOS | Android | Windows

Do the Freedrum sensors work with iOS devices?

Yes! We support devices able to run iOS 12 and above. If you have any questions about your device please contact our technical support.

Do the Freedrum sensors work with Android devices?

Freedrum supports Android!

Yes! We support devices using certain API, with support of Midi over Bluetooth. You can download our Freedrum App for Android right now! To know which devices work best check our Android Compatibility section.

Freedrum | Google Play Store

 

Do the Freedrum sensors work on macOS?

Yes! We support macOS devices 2012 and newer running MacOS 10.10 and above.

Does Freedrum work on Windows?

Yes! You can now configure your sensors for playing on Windows. You need Windows 10 Anniversary edition or a newer version of the OS for it to work.

Here is the link to connect on Windows.

Can I open the Hi Hat with Freedrum?

Yes. With Freedrum you open the Hi Hat with a twist gesture on the stick, while hitting the Hi Hat. Have a look at step 8 in our setup page here.

We have released a new app called Freedrum on iOS and MacOS that has the open hi-hat with your foot sensor. You need V7 firmware or above for it to work.

 

Can I move the drum positions of the virtual drumkit?

Not at the moment. But this is something that we really like and want to do. 
We will continuously keep updating the firmware through our Sensorware app to add more cool features.

 

Do we ship to your country?

We deliver around the world - below is the full list with many being added this year. EU and EEA countries do not pay customs fees. Be aware of customs fees to the countries in bold below.

Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, United States.

 

Can I play music in the background while I use Freedrum?

Yes. You can play music on Spotify, Apple Music, Tidal and other services in the background while drumming. In Garageband for example, go to ''Advanced'' settings and select ''Run in background'' and also ''Use with music apps'' to enable this.

What do you have for hackers and tinkerers? 

Not very much yet, but if you're adventurous you can setup Freedrum sensors using MIDI! 

How do I get in touch with you?

Feel free to send any questions you may have to support@freedrum.rocks